POS International, Inc

About

A Few Words About Us

For business owners who want to maximize operational efficiency through the correct utilization of proper computer equipment, we have the answers for them in both equipment and support.

Michael W. Turner, President, POS International, Inc.

Vision

With over 25 years in the automation business, POS International, Inc. understands the unique needs of the small to medium sized business. By utilizing our extensive network of local POS International Dealers, your business has the benefit of personalized service combined with the cost effectiveness of a large corporation. Because POS International thoroughly trains its representatives in its proven system of automation, the Seven Essentials of Computerization, you can be assured that all of your needs have already been anticipated to make your transition a smooth one.

Our Mission

Pos has a unique focus. We concentrate our energies on the computerization and education of small to medium sized businesses. Most of our customers have one to five locations. The most important asset we have is our people. Combined, we have over 250 years of Accounting, Customer Relationship Management, and Point of Sale experience. The average length of employment is 9 years. The level of expertise is unmatched by any other company in the industry. Maintaining key employees and the retention of their knowledge is a key to our ability to lead our industry. Our focus on consumer and industry education has been crucial to our business plan. We have hosted over 500 training seminars for computer professionals from around the world. These award winning classes have educated over 2500 industry partners. We have trained thousands of retail store owners either on-site or in our classrooms in the last 25 years. Through our education efforts our knowledge has been spread around the world. Our belief is that no two business owners run similar companies utilizing the same management styles and values. Thusly, we have performed thousands of custom applications for our clients. This has created two distinct advantages for our clients.

The first is our software has more features than other like programs on the market today.
The Second is that our product support and product specialists have experienced many different ways to "skin a cat" so to speak, when approaching applications solutions for our clients.

We believe that our total solution approach via the Seven Essentials is the only way to properly install, initiate, and maintain our clients systems.

The Origin of the Seven Essentials of Computerization

To efficiently service our customers, POS analyzed the early computer market to identify prevailing trends. This analysis led the Company to develop "The Seven Essentials of Computerization". Today, these Seven Essentials provide the foundation for company's business strategies. A brief history follows:

The correct HARDWARE for the application.

POS looked at the major computer players in the early days of computers, giants in the market like Digital Equipment, Wang Computers and IBM. POS recognized that what made people decide to use these companies was based on the fact that when they sold a computer system to their corporate buyers, they didn't just sell the hardware and the software. They sold computerization as an integral function.

The correct SOFTWARE for the job.

POS analyzed further, and determined that when a million dollar computer system was sold to a corporate buyer, such as Nabisco or GM, the sale did not end with the installation of the equipment, but included the installation of the entire array of software to perform the job required.

DATA ENTRY Service

Now, with the hardware and the software in place, the computer company sent in crews of people to enter data for the customer -- customer lists, inventory counts and vendors, etc.

TRAINING

Still, although the data was properly entered into the system, the job was not done. To continue, the companies sent in "trainers" to instruct personnel on using the new million dollar computer system -- training designed to obtain maximum efficiency for the corporation.

Phone SUPPORT

After the trainers left, the computer companies provided ongoing telephone support to assist personnel with the numerous questions that arise with on-going use of computers.

Hardware SERVICE

Sometime, and for whatever reasons, computer systems fail or malfunction. In these events, the corporate buyer must rely on the timely and capable services of the computer company to correct the often untimely problem. Computer companies of the early days realized that the on-going repair and service for hardware failures was essential to providing customer service.

SUPPLIES

Lastly, POS observed that computers required a continuous flow of supplies for operation paper, ribbons or cartridges, diskettes and the like.

In the early days of computerization, providing the seven essentials outlined above were critical for a major computer company to establish its market niche. However, somewhere along the way these companies lost sight of seven essentials leading to the decline in fortunes of some of the most prestigious companies in the industry. Small business owners need the Seven Essentials of Computerization more than the large corporate customer. Why? Because the small business owner cannot afford to hire an IT Director or IT Staff.

When IBM introduced the personal computer, had they decided to provide those personal computers with all seven essentials of computerization, companies like ours would not exist today. IBM decided, instead, the responsibility of the computer for the small to medium-sized business ended at their loading dock; and that other companies, such as POS would provide all ongoing products and services.