Support

Support Section.

Support Phone: 800-646-4767 option 2

 

POS International, Inc provides free-of charge 30 days Premium Support with purchase of all software. Beyond the thirty day period, all support is provided on a fee basis. Software support contracts are available as either telephone support or telephone support combined with online support, Premium Support. In order to enjoy Premium Support your Computer and other computers to be supported MUST have a broadband (high speed) internet connection. Some other Software products automatically include Online support due to the nature of the products.

Additional Location Pricing - POS recognizes that larger (more than 1 location) organizations have special needs and has setup pricing to accommodate them. Please call 800-646-4767 X1 for pricing

IMPORTANT In order to assure that you are given the Proper Credit for your purchase, PLEASE fill in your Company Name and Address in the SHIP TO address in the online payment form.


**IMPORTANT!Selection of any of the buttons below means that you accept all terms and conditions listed in the Telephone Support Contract HERE! (Phone and Online Support Contract.pdf ).

DO NOT CLICK, if YOU DO NOT AGREE!


Premium Support-   Entitles the users of Supported Software to both phone support and online support for the specified period.   This service allows our technicians to connect directly to your computer.  It can be used for configuration changes, viewing of error messages, software setup, training and the like.  All software updates are free!

This service requires a broadband internet connection and remote access to the POS computer and/or server.  This can be provided by one of several means including Windows Remote Desktop┬«, LogMeIN┬« (with file transfer enabled), or our "POS Online Support" tool.

download the online support tool, (Click here to download) 
  1. Please save the file to your "Desktop". 
  2. An Icon will show up on your "Desktop" that says "POS Online Support v4.exe" 
  3. Double click to start. 
  4. It is our policy to require a telephone contact prior to an online support session. 
  5. A valid Software security access code must be supplied as well as any usernames and passwords for your selection of a remote tool before we initiate a connection.
  6. Connection problems/issues caused by or related to the customer's computer security policies or security software are the sole responsibility of the customer.
12 Months Premium Support - Both Phone and Online Support $659.00
 6 Months Premium Support - Both Phone and Online Support $389.00
 3 Months Premium Support - Both Phone and Online Support $269.00

Telephone Support - Entitles the users of Supported Software to telephone support services for the specified period. All software updates are free!

It is required, and to the customer's benefit, to provide a telephone near/next to the computer needing the support along with providing a valid Software security access code.

12 Months Telephone Support - Phone Support Only $559.00
 6 Months Telephone Support - Phone Support Only $339.00
 3 Months Telephone Support - Phone Support Only $229.00

Demand Support - Entitles the users of Supported Software to both phone support and online support for the discussion of a SINGLE incident or issue.   This service allows our technicians to connect directly to your computer.  It can be used for configuration changes, viewing of error messages, software setup, training and the like. 

It is required, and to the customer's benefit, to provide a telephone near/next to the computer needing the support along with providing a valid Software security access code.

Demand Support, is limited to a single Incident and includes both Online and Telephone support. $99.00 per incident

Most documentation requires the installation of a pdf reader for viewing PDF files.  Download FREE Foxit Reader
A
AP -Pay AP Invoices wit a credit Card
B
Banish the "Microsoft Security"" warning
Barcode Printers & Cash Drawers Setup 
Barcode printers
C
CAPTURE A network PRINTER PORT IN windows XP
Cash Drawers 
consignment
D
Del Sol Programming 
delsol 
Dry Cleaning Module 
DOSPRN with Power POS
E
End Of Year Procedure 2009
eltron format breakdown 
Email From PowerPOS
F
Faster Printing to WNT or W2K from Power 
first time setup 
G
H
Hardware Installation Manual 
hippos  to Power Upgrade 
I
ICVERIFYPOWER 
id innovations MSR manual 
importing 
Installing POWER POS ON ME
installing Power POS on Win2000 
Installing Power POS on Windows 7
Installing Power POS on Windows 7 64 bit os with Win XP Virtual Machine
Installing Xcharge with Power POS 
J
K
Keywedge Device Installation
Keywedge Device Set-up 
L
M
MetroSet1Install.exe 
Multi-Taxing Rates for Power POS
N
Network Parallel Printer Set-up 
O
Opening a Cash Drawer in XP 
P
Package Pricing -6&12 PACKS FROM CASES
PCAW FILE TRANSFER PROBLEMS 
PCAWFILE XFER
Pole Display Installation
Pole Display Set-up 
POSJet 1000 Programming Guide 
POSJet1000oper 
POSPlus Networking Instructions W98
POWER POS End of Year Procedure 
Power full screen in w2k
Power POS Installation 
Power POS Manual 
Power POS Matrix Module Setup Instructions 
Power POS Setup XP, NT 2000  
Printing to a USB printer from Power POS or Retail Manager
Q
R
remote merge setup checklist 
remote merge 42000 
rental SETUP.txt 
report generator 
S
Sales Lite to Power Upgrade 
sato Receipt Printer Programming Guide
Section 1 - Hardware Installation on Power POS1 
Section IIA - Installing Power POS WIN95 98 
serial cash drawer installation 
Serial Printer Setup for W2k & WXP for POWER POS
Serial Printer Installation 
Star Sp200ume 
sunmax program for qs2000 
Sunmax programs for Power POS 
T
target to power 
U
User checklist for Merge
Uninstall Windows XP Updates
V
vendor inventory data request form
W
X
Y
Z

APG Cash Drawer 1-612-571-5000
Axiohm 1-800-732-8950
Azalea 1-800-482-7678
CAS Scales 1-201-933-9002
Cherry Electrical Products 1-800-510-1689
CompuRegister 1-573-365-2050
Eltron (now owned by Zebra) 1-800-344-4003
Epson America 1-800-922-8911
Emax 1-562-903-9178
Hand Held Products 1-704-537-1444
Intermec 1-800-347-2636
Identix 1-888-500-7018
IEE 1-818-787-0311
Ithaca Peripherals 1-607-257-8901
Kroy 1-800-776-5769
Logic Controls 1-516-248-0400
Loronix 1-970-259-6161
Metrologic 1-800-436-3876
MMF Cash Drawers 1-800-769-1954
NCI 1-800-982-6622
Opticon 1-914-365-0090
Percon 1-800-929-7899
Preh 1-847-438-4000
PSC 1-800-828-6489
PSION 1-888-322-6601
RJS 1-630-295-9530
Star Micronics 1-800-782-7636
StrandWare 1-715-833-2331
Sunmax 1-800-765-2271
Symbol Technologies 1-800-444-2673
ViewMagic 1-510-226-6250
Wasp Bar Code Products 1-972-881-5500
Weigh-Tronix 1-800-982-6622
Welch Allyn 1-315-685-8945
Zebra 1-800-423-0422
Need help? Call us at 800-646-4767 or Email to: support@posintl.com

Note: 1.4g Base update may be burned on to a CD, and then installed from the CD or may be installed directly from the download..

Support for updates is only available if a support contract is in force. View and Print the 1.4g Readme File During Installation. Welcome to Power POS / Retail Power Manager

1.4g Update Install BASE Update(~5MB). Depending on security settings on your PC you may NOT be prompted to install the 1.4g update Patch, if not you may download it from here and install it separately.

Updates Below require a password Call 800-646-4767

Please select "Run" and if you are presented with, "The publisher could not be verified. Are You sure you want to run this software?". Please click "Run".