Support
DOWNLOAD the Online support tool V6 and save to your desktop.Support Section.
Support Phone: 800-646-4767 option 2
POS International, Inc provides free-of charge 30 days Premium Support with purchase of all software. Beyond the thirty day period, all support is provided on a fee basis. Software support contracts are available as either telephone support or telephone support combined with online support, Premium Support. In order to enjoy Premium Support your Computer and other computers to be supported MUST have a broadband (high speed) internet connection. Some other Software products automatically include Online support due to the nature of the products.
Additional Location Pricing - POS recognizes that larger (more than 1 location) organizations have special needs and has setup pricing to accommodate them. Please call 800-646-4767 X1 for pricing
IMPORTANT In order to assure that you are given the Proper Credit for your purchase, PLEASE fill in your Company Name and Address in the SHIP TO address in the online payment form.
**IMPORTANT!Selection of any of the buttons below means that you accept all terms and conditions listed in the Telephone Support Contract HERE! (Phone and Online Support Contract.pdf ).
DO NOT CLICK, if YOU DO NOT AGREE!
Premium Support- Entitles the users of Supported Software to both phone support and online support for the specified period. This service allows our technicians to connect directly to your computer. It can be used for configuration changes, viewing of error messages, software setup, training and the like. All software updates are free!
This service requires a broadband internet connection and remote access to the POS computer and/or server. This can be provided by one of several means including Windows Remote Desktop®, LogMeIN® (with file transfer enabled), or our "POS Online Support" tool.
download the online support tool, (Click here to download)
- Please save the file to your "Desktop".
- An Icon will show up on your "Desktop" that says "POS Online Support v4.exe"
- Double click to start.
- It is our policy to require a telephone contact prior to an online support session.
- A valid Software security access code must be supplied as well as any usernames and passwords for your selection of a remote tool before we initiate a connection.
- Connection problems/issues caused by or related to the customer's computer security policies or security software are the sole responsibility of the customer.
| 12 Months Premium Support - Both Phone and Online Support | $659.00 | |
| 6 Months Premium Support - Both Phone and Online Support | $389.00 | |
| 3 Months Premium Support - Both Phone and Online Support | $269.00 |
Demand Support - Entitles the users of Supported Software to both phone support and online support for the discussion of a SINGLE incident or issue. This service allows our technicians to connect directly to your computer. It can be used for configuration changes, viewing of error messages, software setup, training and the like.
It is required, and to the customer's benefit, to provide a telephone near/next to the computer needing the support along with providing a valid Software security access code.
| Demand Support, is limited to a single Incident and includes both Online and Telephone support. | $99.00 per incident |
Specialty Module Support - Due to the nature of the specialty modules listed they automatically include both telephone and online support. Note, this is the support ONLY and does not include the product or installation price.
| 12 Months Remote Merge
support, per site, 2 site Minimum, "Main Location and Remote Location(s)" Note: Please Input one name in the "Location Name" field then click "Add to Cart" then return here and repeat for each location. This will insure that you get credit for the correct locations. "Location Names" can be NAMES or STORE Codes. ie. MAIN, 01, 02; or Flint, Lansing, Detroit; or JAX, MIA, LIMA; etc. |
$239.00/ each Total $478.00 |
2 sites, Main and location 1 |
| 12 Months Remote Merge support, per site, Additional Sites | $239.00/ each additional location | |
Prices and offerings subject to change without notice.
Foxit Reader|
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| APG Cash Drawer | 1-612-571-5000 |
| Axiohm | 1-800-732-8950 |
| Azalea | 1-800-482-7678 |
| CAS Scales | 1-201-933-9002 |
| Cherry Electrical Products | 1-800-510-1689 |
| CompuRegister | 1-573-365-2050 |
| Eltron (now owned by Zebra) | 1-800-344-4003 |
| Epson America | 1-800-922-8911 |
| Emax | 1-562-903-9178 |
| Hand Held Products | 1-704-537-1444 |
| Intermec | 1-800-347-2636 |
| Identix | 1-888-500-7018 |
| IEE | 1-818-787-0311 |
| Ithaca Peripherals | 1-607-257-8901 |
| Kroy | 1-800-776-5769 |
| Logic Controls | 1-516-248-0400 |
| Loronix | 1-970-259-6161 |
| Metrologic | 1-800-436-3876 |
| MMF Cash Drawers | 1-800-769-1954 |
| NCI | 1-800-982-6622 |
| Opticon | 1-914-365-0090 |
| Percon | 1-800-929-7899 |
| Preh | 1-847-438-4000 |
| PSC | 1-800-828-6489 |
| PSION | 1-888-322-6601 |
| RJS | 1-630-295-9530 |
| Star Micronics | 1-800-782-7636 |
| StrandWare | 1-715-833-2331 |
| Sunmax | 1-800-765-2271 |
| Symbol Technologies | 1-800-444-2673 |
| ViewMagic | 1-510-226-6250 |
| Wasp Bar Code Products | 1-972-881-5500 |
| Weigh-Tronix | 1-800-982-6622 |
| Welch Allyn | 1-315-685-8945 |
| Zebra | 1-800-423-0422 |
| Need help? Call us at 800-646-4767 or Email to: support@posintl.com | |
Note: 1.4g Base update may be burned on to a CD, and then installed from the CD or may be installed directly from the download..
Support for updates is only available if a support contract is in force. View and Print the 1.4g Readme File During Installation. Welcome to Power POS / Retail Power Manager
1.4g Update Install BASE Update(~5MB). Depending on security settings on your PC you may NOT be prompted to install the 1.4g update Patch, if not you may download it from here and install it separately.
Updates Below require a password Call 800-646-4767
- Install Accounts Payable Update (~600KB)
- Install General Ledger Update (~600KB)
- Install Payroll Update (~600KB)
- Install Sales Orders Update (~500KB
- Install Clothing Matrix Update (~600KB)
- Install Rentals Update (~500KB)
- Install Remote Merge Update (~500KB)
Please select "Run" and if you are presented with, "The publisher could not be verified. Are You sure you want to run this software?". Please click "Run".